We have become more and more dependent on filing taxes online. Well, Intuit was not prepared for the overwhelming response to its offerings. I filed taxes for three people electronically this year and will offer it to more of my small tax client base next year. It is convenient, fast and provides less chance of audit. I remember doing taxed by hand, yes, by hand, with a pencil and big eraser back in the early 80's after I got my accounting degree. I still have most of those returns in my storage boxes and cringe with I look at them.
I have been using Turbo Tax for a long time and really like the program and its abilities. It has not messed me up yet.